International Debt Collection
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International Debt Collection
An amicable and comprehensive debt collection solution
We are proud to partner with Atradius Collections
Are you facing the following debt related issues?
- Increasing DSO and having to write of debt?
- Lack of communication with your debtor?
- Concerned about cost of legal action?
- Need expertise in a specific country?
Our amicable debt collection solution will:
- Collect your domestic and international debts across the world
- Take over the complete process
- Provide you access to collect@net – our online platform where you can stay updated on your cases 24/7
- Offer you fast international multicurrency payments of collected monies
- Monitor your payment plans
Frequently Asked Questions
How do you recover outstanding debts?
Letters, emails and calls are used as part of our amicable process. The exact sequence of our letters and calls varies by country, based on Atradius Collections’ experience of what is most effective in the area. For all countries, a first reminder letter is sent within 48 hours of receipt of the case. For some countries, we visit the nonpayers premises at additional expense, but this situation is irregular.
The next steps depend on the country where the debt is located. These steps include a follow-up call made between 1-10 days after the first reminder. Additional reminders and calls are made to the nonpayer at differing intervals if there is no immediate positive response from the nonpayer.
How do you go about reaching the debtor?
What do you consider to be an ‘amicable debt collection’?
What information do you need from me?
How is a debtor asked to make payment of the debt they owe?
Atradius Collections is authorised by you to collect the debt. The debtor will be asked to make payment into an Atradius Collections bank account, before the funds are sent to yours. Our success fees are normally retained by us from any amounts paid by your debtor.
How long does it take to handle each case, on average?
It usually takes about 90 days to handle an amicable case. This sometimes varies based on the status of contact with the debtor. If we are not successful in the amicable phase, we will provide you with our recommendations for further actions.
Can we place multiple cases with you?
What is Collect@Net?
Collect@Net is our online tool that helps our client be aware of anything that is happening on the case. You can:
- Access each case that they have placed with us
- View the history of the case
- Contact the collector working on the case
- Produce different reports
What costs are associated with successful collection?
We only charge commission based on the amount of money we collect. We also apply cost and interest which are charged to your debtor, at the statutory rate, if that applies based on the country’s respective laws.
There are usually two types of collections:
- Domestic case – if we are able to collect these costs and interest, we will pay back this amount to you.
- Export case – if we are able to collect cost and interest on export cases (i.e. cases outside of your registered business location), we will retain these costs.
Please note that an extra 2% commission will be charged on top of the standard commission rate for invoices that are 180+ days overdue, upon successful recovery.
What is the minimum debt amount that can be collected?
Can I be charged a fee if I withdraw the debt during the amicable process?
What are the upfront costs, if any?
It depends on the country. In general, we do not have any upfront costs. We only charge an introduction fee based on the location of the debtor. This is a one-off fee, following this we only charge commission on successful collection.